Politique de remboursement

All sales are final

We do not offer voluntary returns unless you receive hair that is different from what you ordered. This policy does not limit any rights you have under applicable law.

Wrong hair received

Please inspect your order as soon as it arrives. If you receive the wrong hair, contact us immediately upon receipt at amusesboutique@gmail.com. Include your order number, a description of what you ordered and what you received, and photos to help us review the issue.

To be eligible for an approved return, the hair must be in the same condition you received it, unworn or unused, with tags and its original packaging. You will also need your receipt or proof of purchase.

Approval and resolution

Please wait for approval and return instructions before sending anything back. Items sent back without first requesting a return will not be accepted. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

We review wrong-hair issues individually and determine the appropriate resolution on a case-by-case basis. A return request does not automatically entitle you to a refund, store credit, or replacement. We will explain the approved resolution and next steps when we respond.

Return mailing address: A Muses Boutique, 1500 John F Kennedy Blvd, Suite 450 PMB 45, Philadelphia, PA 19102, United States. Please wait for approval and instructions before using this address.

If more than 15 business days have passed since we approved your return and you need an update, email amusesboutique@gmail.com.

Applicable consumer rights

Nothing in this policy excludes or limits mandatory consumer rights, including rights relating to faulty goods.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. Nothing in this policy limits your applicable statutory rights.

Questions

Contact amusesboutique@gmail.com with questions about this policy.